Return & Replacement Policy

Effective Date: May 9, 2025

At Enerchi, we strive to ensure your complete satisfaction with our products. We understand that sometimes products may not meet your expectations or may arrive damaged. This policy outlines the conditions under which we accept returns and process replacements.

When is the Replacement Policy Applicable?

1. Wrong Item Received: If you received an item different from what you ordered, we will replace it promptly.
2. Missing Item: If any item is missing from your order, we will verify and send the missing item.
3. Damaged or Defective Product: If you receive a product that is damaged or defective, we will send a replacement.

Return & Replacement Requirements

To qualify for a return or replacement:

1. Time Frame: You must contact us within 48 hours of receiving your order.
2. Product Condition: The product must be unused and in its original packaging.
3. Documentation Required:
• An unboxing video showing the issue
• Photos of the outer box (front and back) with the carrier label clearly visible
• A short video demonstrating the functionality of the damaged item (if applicable)
• Photos of all products received

Return Process

1. Contact our customer support team at contact@enerchi.com with your order details and the reason for return.
2. Our team will review your request and provide instructions for returning the product.
3. Once we receive and verify the returned product, we will process your replacement or refund.

Products Purchased from Third Parties

If you purchased an Enerchi product from a third-party reseller or platform, please contact your original point of sale regarding their return policy. For additional assistance, you may email us at contact@enerchi.com.